Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

Items mailed back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at 331-444-5386.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item. Then, we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on seasonal or sale items or gift cards. Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have in store, and once the return is accepted, make a separate purchase for the new item.

Refunds
If your return is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at napervilleil@learningexpress.com.

RETURN POLICY

Your satisfaction is important to us. We will be happy to replace or refund the amount of your purchase for items being returned in their original packaging and in resalable condition within 30 days of purchase. Unfortunately, we cannot accept final sale items or seasonal merchandise (past the relative holiday) as returns.

RETURN POLICY DETAILS:

Returns can be made at our store or, with prior approval via phone or email, can be shipped back to us. If you are returning the product in the store, please be sure to bring your packing slip with you to the store.

Please note that shipping charges are only refunded in the event of an incorrect product being shipped or if the item received is defective. All other return shipping charges are the responsibility of the sender.